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Quality Policy

Cancellation Policy:
In case of any discrepancy we can cancel any of the orders. A few reasons for cancellation from our end usually include limitation of the product in the inventory, error in pricing, error in product information etc. We also have the right to check out for extra information for the purpose of accepting orders in a few cases. We make sure to notify you if in case your order is cancelled partially or completely or if in case any extra data is required for the purpose of accepting your order.

Refund policy:
A product once sold can be exchanged or returned only if there is any manufacturing defect or it is received in physically damaged condition or it is different from what was ordered. Any such issue needs to be informed by email within 24 hours of receipt of product.The product needs to be returned in original condition with tag and box/pouch along with the Original Product and Original/Copy of Invoice. Customer needs to ensure that the product is packed properly before handing over to courier.Once returned item is received our Quality Assurance department will review it. Any item that show signs of wear or has been altered by third-party, broken or damaged cannot be accepted for return or exchange.We are NOT liable for Custom / Import duty or any other charges from buyer’s country.If your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.

Shipping policy:
We try to serve our product in the best way and as per the order mentioned following individual order guidelines. It may take little extra time but we ensure you get the best and in the perfect form, you expect it to be.We do our best to provide delivery on time but maybe we are not able to guarantee at times due to a high volume of orders. Basically our delivery estimates are based on typical delivery procedures of first come first serve basis. They do not account for any unforeseen delays on certification end or the logistics end.In case of any change in the order, the Client has to mention the changes with 24 hours of the order placed. Later to it, the order wont be cancelled or changed.Our products have varying processing time as maybe it may have some customization as per your requirements and may take some extra time. Usually the delivery time for the order may be approximately 4 to 5 weeks excluding certification and dispatch time. Certain products may take extra time considering changes or particular requirements as it does vary by product and size.In the case of bulk order or multiple order, products from stock may take less time and can be delivered after validation. It may happen we may happen to deliver one single order in two parts prior to intimation and confirmation. But this rule is not applicable to international orders. The international orders would be shipped completely once all the products are ready and will be done in a single shipment without split and all at the client’s cost. We’re not able to accommodate requests to split international orders into multiple shipments.Shipping within India may take approximately take 1 to 5 business days to arrive at your destination and parallelly may take approximately to any international destination are estimated to arrive within 5 to 10 business days in case of Air Shipping once shipped from our facilities. The Shipping charges would be completely borne by the buyer. In case they have any tie-up, they have to mention to us in advance or would be shipped by our facilities at the client’s cost.All shipments timelines are subject to weather, unforeseen circumstances, and courier conditions. We cannot guarantee on the arrival indicated dates by any courier.

Customer Delight

Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system.We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Information security:
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.However the internet is an ever evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Grievance Redressal:
Redressal Mechanism: Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to.
Contact Details Here:
Sanjeev Kumar
E01, DGS Apartments, Plot 6
Sector 22, Dwarka, New Delho - 110075
sanjeev@bitsonlinetech.com
+91 987 100 9851

Client Satisfaction

Privacy Policy:
We value the trust you place in our website. That's why we insist upon the highest standards for secure transactions and customer information privacy.This Privacy Policy is an electronic record in the form of an electronic contract formed under the information Technology Act, 2000 and the rules made thereunder and the amended provisions pertaining to electronic documents / records in various statutes as amended by the Information Technology Act, 2000. This Privacy Policy does not require any physical, electronic or digital signature.This Privacy Policy is a legally binding document between you and us. The terms of this Privacy Policy will be effective upon your acceptance of the same (directly or indirectly in electronic form, by clicking on the I accept tab or by use of the website or by other means) and will govern the relationship between you and us for your use of the website "www.bitsonlinetech.com". This document is published and shall be construed in accordance with the provisions of the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under Information Technology Act, 2000; that require publishing of the Privacy Policy for collection, use, storage and transfer of sensitive personal data or information.Please read this Privacy Policy carefully by using the Website, you indicate that you understand, agree and consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by us as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.

Cookies:To improve the responsiveness of the sites for our users, we may use "cookies", or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when you ask for our Personalised Horoscope). A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a processthat we do not control.

Quality Standards

Terms & Conditions:
Please read these terms of use carefully before using this website. If you do not agree to this Terms of Use you may not use this Website. By using this Website, you signify your explicit assent to this Terms of Use as well as the Website's Privacy Policy (which is hereby incorporated by reference herein).These Terms of Use sets out the legally binding terms of services available on the Website as well as at the terms of use of this Website. These Terms of Use along with the Privacy Policy extends to both users, who visit the Website but do not transact business on the Website.The Company reserves the right to modify or terminate any portion of the Website or the Services offered by the Company for any reason, without notice and without liability to you or any third party. You are responsible for regularly reviewing these Terms of Use so that you will be apprised of changes, if any. Nothing in these Terms of Use should be construed to confer any rights to third party beneficiaries.

Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. In case of any dispute or settlement, all disputes will be resolved within Delhi juridiction only.
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